Refund & Returns Policy

Last updated: September 30, 2026

Every piece is one of one

Rire&Co sells unclaimed and consigned clothing that has been professionally cleaned and pressed by The Elementals Laundry. Because each item is unique, we can’t exchange it for another size or color. We describe and photograph each piece as accurately as we can, and we encourage you to try items on in our Acworth store before buying.

Returns for store credit

Changed your mind? You can return an item within 7 days of purchase (for in-store purchases) or 7 days of pickup or delivery (for online orders) for store credit, as long as it is:

• Unworn and unwashed
• Not altered after purchase
• Returned with the Rire&Co tag still attached
• Accompanied by your receipt or order number

Store credit can be used on the Rack or toward dry cleaning and laundry services at The Elementals Laundry.

If an item isn’t as described

If your item has a flaw we didn’t disclose, or the size or brand doesn’t match the listing, contact us within 7 days of receiving it. We’ll give you a full refund to your original payment method. For shipped orders, we’ll also cover the cost of returning it.

Items that can’t be returned

• Items marked Final Sale on the listing or price tag
• Items that have been altered, hemmed or tailored after purchase, including alterations done by our team
• Items that have been worn, washed or damaged after purchase
• Alteration and cleaning services, once completed

How to start a return

1. In store: bring the item and your receipt to our counter at The Elementals Laundry, 3330 Cobb Pkwy NW, Suite 344, Acworth, GA 30101.
2. Shipped orders: call or text us at (770) 975-0739 with your order number before sending anything back. Return shipping is paid by the customer unless the item wasn’t as described.

Refund timing

Store credit is issued as soon as we’ve inspected the returned item. Refunds to your original payment method are processed within 5 business days of approval. Depending on your bank or PayPal, it may take a few more days to appear in your account.

A note for consignors

If you sell through our consignment program, a sale counts toward your payout once its 7-day return window has closed. If a buyer returns your item within that window, it goes back on the Rack and your listing period continues.

Questions

Call or text (770) 975-0739, stop by the counter, or visit our Contact page. We’re happy to help.